Car rental conditions

All rentals are subject to the terms and conditions of the rental agreement and to the discretion of Sicily Rent Car regard to a correct qualification of the Customer. All prices are in euro and include Vat 22%.

Age
For A – A1 – B – B1 – C – D – E – F groups the driver’s age should be between 24 and 75 years old, for H – L – M – S – V groups the driver’s age should be between 25 and 75 years old, however, for some groups, some exceptions allowed upon the payment of the supplement “Young/old driver”.

Driving license
A valid B category driving license will be required at the time of signing the rental agreement. Driving license must be legible, must contain European characters, and must be issued at least six months earlier than rental date. Copies or any paper substitutes will not be accepted. In addition to the driving license a valid ID will be required.

Credit card
The driver must submit, when signing the rental agreement, a credit card under his name. It is allowed to use business or third part credit cards, showing a proper proxy form with a copy of the ID of the card owner. The payment of the rental deposits via the main financial credit cards: Master Card, Visa, JCB, American Express, Diners Club and Discover. ATM cards, prepaid cards and debit cards are treated as cash, so they follow the rules provided for the rental cash.

Cash rental
The requirement of a credit card is not mandatory for the rental of groups A – A1 – B – B1 – C – D – E – F. To hire these types of cars will be possible to leave a deposit in advance in cash or prepaid cards (Visa Electron and Post pay), debit cards (Maestro, MasterCard Debit, V-Pay and Visa Debit) or ATM cards equal to the value of the car excess, scheduled for the groups mentioned above. Sicily Rent Car to guarantee the correct classification of the Customer, also requires copy of the document of identity. For the foreign Customer is also required copy of the round trip flight ticket and voucher hotel confirmation. Sicily Rent Car reserves the right not to make the rental in cash in case of no or insufficient qualification of the Customer.

Rental guarantee
At the signing of the contract there is always a security deposit to guarantee the rental. The amount of the deposit varies according to the vehicle category, the tariff formula chosen and any coverage subscribed. This deposit can be issued with pre-authorization on a credit card, prepaid card or debit card. For some car categories, the issue of the deposit is possible by debit card, debit card, bank transfer or cash. The pre-authorization on the card is not a charge, it is a temporary block of a specific sum, the amount is deducted from the credit limit of the card but is not accounted for, so it does not generate any type of bank movement on the current account.

Times and methods for returning the security deposit
If the security deposit has been issued by pre-authorization, the hold will automatically expires within 21 working days from the transaction date, however, Sicily Rent Car will require the release of the pre-authorization within 5 working days from the date of the end of the rental agreement. The time taken to restore time the plafond will depend on the bank circuit to which it belongs.

If the security deposit has been issued by debit card, Sicily Rent Car will cancel the transaction or will arrange a bank transfer within 5 working days from the end of the rental agreement. The time taken to re-credit the plafond depends on the credit company that issued the cards

If the security deposit has been issued by bank transfer, the refund will be ordered in the same way within 5 working days from the end of the rental agreement.

If the security deposit has been issued in cash and the return of the vehicle takes place at the same exit rental station, the return will take place in the same way at the end of the rental agreement. If the vehicle is returned to a different station from the pick up, the refund of the security deposit will be made in cash at the end of the rental agreement or by bank transfer within 5 working days from the date of the end of the rental agreement.

In case of damaging event
In case of accident, theft, attempted theft, partial or incident caused in general, Sicily Rent Car will hold, or cash out, the security deposit until the amount of damages or the outcome of the accident. If the Customer, at the signing of the rental agreement, has not released the full amount of the exemptions against him, once it is established the damaging event at the return of the vehicle, the party must integrate this amount until it reaches its maximum excess of damage or theft and fire.

Insurance R.C.A.
Sicily Rent Car vehicles are insured for third party liability (R.C.A.) with a maximum coverage for accident of € 26.000.000,00.

Personal accident insurance P.A.I.
In case of an accident with fault the insurance policy does not cover damage occurred to the car’s driver, however, Sicily Rent Car offers to the Customer a special clause excluding liability for damage occurring to the same subject to the maximum of € 20.000,00 in case of death and permanent disability, and € 500,00 for medical expenses. Accident is considered the event due to fortuitous, violent and external causes objectively notice able bodily harm. The insurance applies to any person authorized on the rental agreement, and it is valid only if the driver is authorized under the provisions in force. (“Personal Insurance for accidents /P.A.I.“).

Collision damage reduction « Super C.D.R. »
Super C.D.R. is a conventional reduction of the Customer’s responsibilities in case of damage on the vehicle hired. If requested and signed at time of rental, it reduces damage excess to € 300,00. Such limitation of liability clause in any case does not include any damage caused from atmosphericalcalamities, vandalism, to the mechanical parts, to the internal upholstery, to the cabin, to the glasses, to the wheels and tires, to the underside of the vehicle, damage caused by vegetation and as well as the loss of the vehicle documents, key and car plate. In any case of damaging event Customer has to pay € 90,00 which is a “collision and repair fee”. Cost of the C.D.R. is daily and varies according to the vehicle group rented.

Theft and fire reduction « Super T.L.R. »
Super T.L.R. is a conventional reduction of the Customer’s responsibilities in case of theft or fire of the vehicle hired. If requested and signed at time of rental, it reduces theft and fire excess to € 300,00. In case of theft or fire occurred in the Campania region, regardless of the station it was supplied, the clause reduces the Customer’s responsibility to 50% of deductible theft (T.L.R.) included in the rate base. However, the Customer loses all the benefits of T.L.R. in case of failure to return the keys to the car or the failure to surrender to Sicily Rent Car theft report submitted to the competent police authorities, in those cases the Customer is obligated to pay the Less or the full value of the vehicle according to the price Euro tax yellow. In any case of theft or fire Customer has to pay € 90,00 which is a “collision and repair fee”. Cost of T.L.R. is daily and varies in function of the group of this car rented.

Liability exclusion damage, theft and fire
Exclusion of the Customer’s responsibilities in case of damage on the vehicle hired, in case of theft or fire of the car. If requested and signed at time of rental, it reduces the damage, theft and fire excess to € 0,00. Such exclusion of liability clause in any case does not include any damage caused from atmospherically calamities, to the mechanical parts, to the internal upholstery, to the cabin, to the underside of the vehicle, damage caused by vegetation, tire replacement and as well as the loss of the vehicle documents, key and car plate. However, the Customer loses all the benefits of liability exclusion in case of failure to return the keys to the car or the failure to surrender to Sicily Rent Car theft report submitted to the competent police authorities, in those cases the Customer is obligated to pay the less or the full value of the vehicle according to the price Euro tax yellow. Cost is daily and varies according to the vehicle group rented.

Vandalism protection
Liability exclusion for direct physical damage sustained by the vehicle as a result of riots, strikes, acts of terrorism and acts of vandalism with the exception of those sustained by the vehicle and its accessories during or resulting from traffic after the occurrence of the event. Cost is daily and varies according to the vehicle group rented.

Glass protection
Liability exclusion for the replacement or repair of the crystals as a result of the rupture of the same due to accidental causes or acts of others when the event is not claimable with other security already provided in the policy. The warranty is only for the following windows: windshield, rear window and side windows. Cost is daily and varies according to the vehicle group rented.

Tyres protection
Liability exclusion for tyres damage due to the circulation of the rented vehicle. Cost is daily and varies according to the vehicle group rented.

Interior car protection
Liability exclusion for accidental damage caused to the passenger compartment of the rented car. Cost is daily and varies according to the vehicle group rented.

Mechanical parts protection
Liability exclusion for accidental damage caused to the mechanical parts of the rented car. Cost is daily and varies according to the vehicle group rented.

Extreme weather events protection
Liability exclusion for damage to the vehicle as a result of hail, whirlwinds, storms, hurricanes, landslides, mudslides, floods, avalanches, mudslides and floods. Cost is daily and varies according to the vehicle group rented.

Extra items

• Navigation system: € 10,00/per day up to 7 days, € 7,00/per day 8 to 14 days, € 126,00/rental over 14 days
• Booster seat (15/36 Kg – 8 to 12 years): € 25,00/rental
• Child seat ( 9/18 Kg – 1 to 3 years): € 45,00/rental
• Baby seat (0/13 Kg – 0 to 12 months): € 60,00/rental
• Thermoelectric travel fridge: € 50,00/rental
• Steering wheel lock: € 20,00/rental
• Snow chains: € 50,00/rental
• Mobile phone holder for car: € 10,00/rental

Prepaid fuel service
Accepting this service, Customer will have the opportunity to return the vehicle without refueling and without any cost increase. One of the many benefits of purchasing this service will be to block the fuel price (sold at prices above the desk) and to avoid the refueling service.

Out of hours charge
Sicily Rent Car allows to pick up the car after the closing time of most of their offices. Request has to be agreed in advance with the concerned department, at the cost of € 50,00 if the pickup will be before midnight. If the pick time will be after midnight, the extra charge will be € 70,00. The pick-up of the car in not allowed after 01:00 am.

Additional driver
It is possible to add to the rental agreement an additional driver with a surcharge of € 7,00 per day.

Delivery and/or drop off
It is possible to arrange a delivery or drop off of the car in a different place from Sicily Rent Car rental offices at a cost of € 50.00 in urban areas, based on the closest Sicily Rent Car office. Car delivery and drop off is € 80,00.

Total refund guaranteed
By purchasing this service, in case of cancellation, the Customer is entitled to a full refund of the prepaid reservation amount. The cancellation can be requested up to 6 hours before the pick-up of the car.

All extras are available on our offices and could be added to the booking.

Rates include:

• Unlimited mileage
• Insurance R.C.A.
• Damage liability limitation C.D.R.
• Theft and fire liability limitation T.L.R.
• Road assistance 24h
• Vat 22%
• Taxes

In addition, all rates include a maximum liability for damage, and a maximum liability for theft and fire, within the limits of a franchise which varies in function of the group rented:

• Car groups: A – A1 – B – B1 damage excess € 1.200,00
• Car groups: C – D – E – F damage excess € 1.500,00
• Car groups: H – L – M – S damage excess € 1.700,00
• Minivan group V damage excess € 2.000,00

• Car groups: A – A1 – B – B1 theft and fire excess € 1.700,00
• Car groups: C – D – E – F theft and fire excess € 1.900,00
• Car groups: H – L – M – S theft and fire excess € 2.200,00
• Minivan group V theft and fire excess € 2.500,00

It is possible to reduce these deductibles subscribing liability reductions Super C.D.R. and Super T.L.R., alternatively it is possible to zero these deductibles subscribing Liability exclusion damage, theft and fire according to the conditions set out in the rental agreement.

The car group reserved from the Customer will be always delivered, however, if the car model is not available, due to force majeure, will be replaced with a similar one or with a car of a higher category.

No refunds will be paid by Sicily Rent Car if the Customer does not use the whole period booked.

• Prepaid reservations can be modified by the Customer for free. Such change could cause an increase or a decrease in the fare, related to the varied features of the rental. If the Customer changes the reservation and new fare is higher than the prepaid amount, the Customer will be charged for the difference according to the current fares at the time that the change is done. If the Customer changes the reservation and new fare is lower than the prepaid amount, no difference will be refunded to the Customer.

• Customer is allowed to cancel the prepaid reservation up to 3 days before the pick-up date with a penalty of 30% of the reservation amount, the cancellation request must be sent by filling out the dedicated form attaching the ID card. The refund will be arranged by Sicily Rent Car within 10 working days from the date of cancellation request. For cancellations made within 3 days before the pick-up date, the whole amount of the prepaid reservation will be kept as a penalty.

• No refund is due from Sicily Rent Car if the Customer doesn’t show a credit card on his name  for the deposit, for the rental of car groups H – L – M – S – V. However, subject to availability, a lower category vehicle that does not require the use of a credit card will be offered.

• No refund is due from Sicily Rent Car if the Customer cancels a previously modified reservation or if the Customer does not show up on the established pick-up date and has not modified or cancelled the prepaid reservation according to the above terms. In case of delay, and in the absence of a communication from the Customer, Sicily Rent Car guarantees the delivery of the car up to 6 hours after the pick-up time of the reservation, but in any case before office closing time.

Traffic fine and toll
The Customer is obligated to pay all the traffic fines elevated during his rental and every unpaid toll. The Customer must pay to Sicily Rent Car € 30,00 to cover expenses related to any fines or tolls. The above fee will be due even if the driver has high fines while acting in terms of legality and lawfulness of hearing was granted a court order.

Refueling service charge
Vehicles are delivered with a full tank. If the car will be returned with less fuel, Customer will be charged for missing liters plus the refueling service of € 25,00.

Young/old driver
Drivers between 18/23 and 76/80, can only access the rental of cars belonging to group A – A1 – B – B1 – C – D – E – F, upon payment of a fee of € 15,00 per day.

One way charge
Upon request and authorization by Sicily Rent Car, you can return the vehicle to a different rental station from the pick-up. The cost depends on the rate formula in force and the station of return.

Customer is obligated to:

• Check that the status of the vehicle corresponds exactly to the vehicle board (known as Check-out) delivered by Sicily Rent Car, paying particular attention to: exterior body, windows and mirrors, interior and wheels and wheel covers. In case of discrepancy between the real status of the vehicle and what was reported on the contract, the Customer will be required to contact the operating staff  to verify the status of the vehicle before the rental;

• verify and sign, when returning of the vehicle, the “check in” indicating the status of the vehicle upon return, accepting expressly that failure to sign in this box will result in waiver of the right to move subsequently contested the objections to damage charged by Sicily Rent Car;

• compensate Sicily Rent Car for the consequences of any damage caused to the vehicle or parts and accessories thereof, specifically including those arising from the cost of spare parts, repairs and related workers, transport vehicle and any damage from standstill up to the set of reliefs the rental agreement.

If the vehicle is returned during out of office hours, the Customer is in any case held liable for any damages found on the vehicle at the opening of the office and he is also liable for the unauthorized appropriation of the vehicle or the keys left in the relevant box by any third party for any reason at all.

Travelling Abroad
It is allowed to drive the vehicle only in Italy.

Where to park
Sicily Rent Car vehicles do not have passes to access the restricted traffic zones (ZTL) of urban centers. The Customer will be responsible for providing any pass or tickets for the payment of parking fees.

Road assistance
All Sicily Rent Car rentals include free 24 hour road assistance provided directly by car manufacturers or insurance company. In case of road accident, breakdown, theft and robbery, fire, blows and damage to tires, the Operation Center will send a rescue vehicle to resolve the cause of immobilization on site, or tow it to the nearest garage authorized by the manufacturer, or agreed with the Operation Center.

In case of an accident
In case of accident, the customer must fill out the form with the CID counterpart and return it to our nearest Sicily Rent Car office within 24 hours after the event. In case of accident with fault or other damaging Customer has to pay € 90,00 which is an “collision and repair fee”.

In case of theft or fire
The Customer is required to inform immediately Sicily Rent Car by phone and / or email about the event, to go to the nearest Police Authority which will issue a copy of the report to be transmitted to the rental station within 24 hours. The keys of the vehicle and the original report of theft must be delivered to Sicily Rent Car by the end of the rental.

Replacement car
Sicily Rent Car does not guarantee the replacement of the vehicle with another one in any case of damage, theft, attempted theft or fire. However, subject to availability, the Customer is required to release additional security deposit, if required by the tariff conditions, to guarantee the replacement car.

In case of breakdown of the rented vehicle, not attributable to the Customer, Sicily Rent Car according to availability guarantees the replacement of the vehicle, if the same is not in a condition to be restored in a short time. In the absence of availability Sicily Rent Car will have a refund equal to the rental period not used by the Customer.

In case of breakdown due to the Customer, Sicily Rent Car does not guarantee the replacement of the vehicle, if the same is not in a condition to be restored in a short time. In case of lack of availability there is no refund for the rental period not used by the Customer.

Extension of the rental
It is possible to extend the rental after the notification from the Customer and authorization from  Sicily Rent Car. The Customer is required to contact Sicily Rent Car before the expiry of the rental agreement in order to schedule a new date for the return of the car.

Grace period
Customer commits to return the vehicle in the place and at the date and time indicated on the Rental Agreement. Duration of a rental day is 24 hours calculated from the time of collecting the vehicle plus 30 minutes of tolerance, after which its hall be charged an additional day.