Car rental FAQ

A simple guide for your easy car rental

Do you have questions about car rental?

 

You are in the right place to get all the answers you are looking for! Our team loves talking to our customers and has created a list of Frequently Asked Questions (FAQ) to clarify any doubts you may have. If your question is not on the list, please contact us on +39 091203374, or email us at customercare@srcrentcar.com. Your question may be the same as that of other travellers, help them to rent a car without any doubts…

Enjoy your rental!

How can I make a reservation for a car?add

Reservations can be made directly online on our website, by contacting our reservation centre on +39 091203374, or by writing to us at booking@srcrentcar.com.

Is there a penalty fee in case of cancellation of a prepaid reservation?add

There will be a fee equal to 30% of the amount paid if the booking is cancelled up to 3 days before the rental start date. No refund is due within 3 days of the rental date.

What documents are required when collecting the car?add

When collecting the vehicle, you must provide an identification document and a category B driving licence in the name of the driver. Both documents must be valid for the entire duration of the rental period.

Can I drive in Italy if I have a foreign licence?add

All valid driving licences issued by a European Union Member State are accepted for rental, and must always be accompanied by a valid identity document. The holder of a driving licence who has been resident in Italy for more than one year is not obliged to convert the licence, but must have it recognised within 90 days by the Driver and Vehicle Licensing Agency.

 

If you have a driving licence issued by a non-EU foreign State, you need an International Driving Permit or a sworn translation of the licence in order to drive in Italy. Vehicles for which the licence is valid may be driven in Italy, provided that the driver has not resided in Italy for more than one year.

Do I need a specific driving licence to rent a 9-seater minivan?add

No, a category B driving licence is sufficient.

What driver’s license is required to access disabled driving car rental?add

In Italy, there is a driver’s license for the disabled which, by law, is called a “special license.” It is not simply the classic B: special licenses can be A, B, C, D and thus allow the driving of different vehicles on the road. What differentiates the special license from a common license is the indication of the necessary adaptations (in the form of codes, resulting from pathology and physical conditions) that the vehicle must necessarily have in order to be used by the disabled driver.

 

This type of license is issued after examination by a medical commission, which will be responsible for drawing up the list of mandatory adaptations with which the vehicle must be equipped in order to be driven by the disabled person concerned (examples: rim accelerator, manual brake, left accelerator pedal etc…).

What are vehicles adapted for disabled driving?add

Adapted vehicles are cars with special customizations that make driving easier and help people with physical disabilities. According to disabilities, vehicles can be adapted with, for example, automatic transmission, knee-operated brake, foot steering, knob on the steering wheel, manual accelerator, and so on.

 

In the event that the Examination Board prescribes an adapted vehicle, any customization must also be recorded on the special driving certificate through specific codes. This means that the person with disabilities holding the special driving license on adapted vehicle will not be allowed to drive any other vehicle without the indicated customizations.

How to book disabled driving car rental?add

Booking a car rental for disabled driving is very easy, just fill out the reservation form, select the car category in the “N” group (adapted car) dedicated to disabled driving car rental and choose the adaptations available in the “Additional services” section.

 

As an alternative to booking online, you can contact the reservation center at +39 091203374 to speak with one of our consultants who will be happy to assist you in selecting the best driving system for your needs. Booking your car reasonably in advance will enable us to handle your request in the best possible way and ensure a safe service.

Can I rent a car also without a credit card?add

Yes, now you can rent certain categories of cars without a credit card, with simple procedures and no surprises.

Is it possible to use a credit card that is not in the driver's name?add

Yes, it is possible. In this case, the cardholder will be included as the main driver, as a guarantor of the rental, following authorisation to use the card.

How can I pay for a car rental?add

You can choose from several payment options: credit cards (Visa, Master Card, JCB, American Express, Diners Club and Discover), prepaid cards (Visa Electron and Postepay), debit cards (Mastercard Debit, V-Pay and Visa Debit), PagoBancomat and Maestro. Alternatively, you can pay by cash or bank transfer.

Is there a security deposit?add

The security deposit is always requested at the beginning of the rental, the amount depends on the rate, the category of vehicle, the coverage chosen or any promotions that are made during the year.

How can I release the security deposit?add

The security deposit can be released by pre-authorization on a credit card, prepaid card, debit card, bank transfer or cash. For some car categories, the issue of the deposit is possible by debit card, bank transfer or cash. For more specifics you can read our rental conditions here.

What are the times and methods for returning the security deposit?add

If the security deposit has been issued by pre-authorization, the hold will automatically expires within 21 working days from the transaction date, however, SRC Rent Car will require the release of the pre-authorization within 2 working days from the date of the end of the rental agreement. The time taken to restore time the plafond will depend on the bank circuit to which it belongs.

 

If the security deposit has been issued by debit card, SRC Rent Car will cancel the transaction or will arrange a bank transfer within 2 working days from the end of the rental agreement. The time taken to re-credit the plafond depends on the credit company that issued the cards

 

If the security deposit has been issued by bank transfer, the refund will be ordered in the same way within 2 working days from the end of the rental agreement.

 

If the security deposit has been issued in cash and the return of the vehicle takes place at the same exit rental station, the return will take place in the same way at the end of the rental agreement. If the vehicle is returned to a different station from the pick up, the refund of the security deposit will be made by bank transfer within 2 working days from the date of the end of the rental agreement.

What is Pre-authorization?add

Pre-authorization is a temporary blocking of a specific amount on a credit or prepaid card and works as a kind of deposit. This operation does not generate any type of bank movement on the customer’s current account because it is not accounted for, therefore, IT IS NOT A DEBIT. The pre-authorisation has a maximum duration of 21 days.

What is the car rental Excess?add

The excess is the maximum amount, due to the Client, that can be charged in case of damage, theft or fire of the car. This amount may vary, or not be provided for, depending on the insurance coverage stipulated in the contract.

Are you inside Palermo Airport?add

SRC Rent Car office is located inside Falcone and Borsellino Airport, exactly at the arrivals terminal. Once the agreement has been made, our operators will take you to the parking area outside the terminal for the delivery of the car.

Are you inside the Port of Palermo?add

SRC Rent Car office is located at 100 meters from the main entrance of Palermo Port, exactly in Via Francesco Crispi 122, under the arcade, in front of the Coast Guard.

Are you inside Catania Airport?add

SRC Rent Car rental point is located at about 100 meters from the arrivals terminal, inside a building dedicated to all the car rentals. Once the agreement has been made, our operators will take you to the parking area outside the terminal for the delivery of the car.

Are you inside Milan Linate Airport?add

SRC Rent Car office is located inside Enrico Forlanini Airport, exactly at the arrivals terminal. Once the agreement has been made, our operators will take you to the parking area outside the terminal for the delivery of the car.

Are you inside Florence Airport?add

SRC Rent Car office is located in the outside area reserved to the car rentals, a free airport shuttle will take you to our offices. Once the agreement has been made, our operators will take you to the parking area outside the terminal for the delivery of the car.

Are you inside Pisa Airport?add

SRC Rent Car office is located in the outside area reserved to the car rentals, a free airport shuttle will take you to our offices, alternatively it is possible to follow the pedestrian path for about 200 meters. Once the agreement has been made, our operators will take you to the parking area outside the terminal for the delivery of the car.

Are you inside Trapani Airport?add

SRC Rent Car office is located inside Vincenzo Florio Airport, exactly at the arrivals terminal. Once the agreement has been made, our operators will take you to the parking area outside the terminal for the delivery of the car.

Are you inside Comiso Airport?add

SRC Rent Car office is located inside Pio La Torre Airport, exactly at the arrivals terminal. Once the agreement has been made, our operators will take you to the parking area outside the terminal for the delivery of the car.

Are you inside the Port of Milazzo?add

SRC Rent Car office is located exactly in front of the hydrofoil and ferry embarkation for Eolian Island, exactly in Via de Mille, 58.

What is the fuel policy?add

All SRC Rent Car cars are always delivered with a full tank of fuel. The same amount must be present at the return of the vehicle, unless it is purchased in advance the service “full fuel prepaid”.

What does road assistance include?add

All SRC Rent Car rentals include free 24-hour roadside assistance provided directly by the car manufacturer or insurance coverage. In the event of a road accident, punctures, tyre damage, breakdown, theft and robbery, fire or damage in general, the Operations Centre shall send a rescue vehicle to resolve the cause of the breakdown on site, or shall tow the vehicle to the nearest workshop authorised by the manufacturer or contracted with the Operations Centre or SRC Rent Car.

 

In the event of breakdown assistance on a day or time when the garages are closed, the vehicle shall be stored at a depot until the garages reopen. In the event that the breakdown of the vehicle is attributable to the Client, SRC Rent Car shall not be held responsible for the downtime necessary to restore the vehicle, therefore no claim for refund, equal to the days of rental not used, shall be granted to the Customer. Roadside assistance does not include, in any case, the transport of passengers of the rescued vehicle.

Is there a replacement car?add

SRC Rent Car does not guarantee the replacement of the vehicle with another vehicle in the event of a road accident, puncture, tyre damage, breakdown, theft and robbery, fire or damage in general. However, subject to availability, the Customer is required to release an additional security deposit, if provided for in the rate conditions, to guarantee the replacement vehicle.

 

In the event of breakdown of the rented vehicle, not attributable to the Customer, SRC Rent Car shall, subject to availability, provide for the replacement of the vehicle if it is not in a condition to be restored. In the event of lack of availability, SRC Rent Car shall provide a refund equal to the rental period not used by the Customer. In the event of a breakdown attributable to the Customer, SRC Rent Car shall not guarantee replacement of the vehicle if it is not in a condition to be restored. In the event of lack of availability, no refund shall be made for the rental period not used by the Customer.

Can I drop off the car in other stations?add

SRC Rent Car has strategically positioned its offices at the main tourist centers of Sicily, Tuscany and Lombardy. You can pick up and drop off your car at the Airport and Port of Palermo, Catania Airport, Milan Linate Airport, Florence Airport, Pisa Airport, Trapani Airport, Comiso Airport and the Port of Milazzo.

Can I return the car during office closing time?add

Yes, you can, subject to request and authorisation, by using the free drop-off service without an operator and leaving the keys in the keybox. All practical information will be provided during the contract phase.

How is a fine or non-payment of a toll handled?add

Once a traffic violation has been received, SRC Rent Car takes care of re-notifying the fine directly to the address of the owner of the rental contract. The driver of the vehicle will therefore receive the fine to be paid at his own address. The renotification by SRC Rent Car involves a charge of € 39.00 as reimbursement of handling fees for each fine received and for each unpaid toll.